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PGI Communication Technologies Platform

PGiCOS provides multi-channel technology applications that are available around the clock and around the globe.  These technology applications are powered by a full range of communication technologies that include evolving Web 2.0 standards, emerging data transfer and collaboration technologies, and state-of-the-art security protocols. 

Enterprise customers and technology partners can access and employ PGiCOS technology applications by integrating directly to the PGiCOS’s tightly integrated network of platforms via Web services standards, such as SOAP and XML.  Users can select the technology applications they need to solve their individual communication challenges and embed them directly into their existing enterprise systems and third party applications.

PGiCOS’s many technology applications include:

• Enhanced HTML email delivery with click-through tracking, campaign management services, relational database functionality, and transactional event triggering;
• Global fax delivery on a one-to-one or one-to-many basis;
• Inbound fax capture that converts faxes into electronic documents for delivery to a recipient’s existing email account as a PDF, encrypted PDF or TIFF attachment;
• Enhanced automated speech, including call pacing, transfer pacing, answering machine detection, voice scripting, text-to-speech, right-party verification and hot key transfer capabilities;
• Audio conferencing, including automated TDM and VoIP services and event-based, operator-attended platforms; and
• Web conferencing that supports integrated audio controls, presentation sharing, application sharing, video and live IM support.

PGiCOS technology applications are built on the foundation of an enterprise class platform.  The platform’s global network operations center is located in New Jersey and provides real-time monitoring to ensure reliability. Major facilities around the world include New Jersey, Georgia, Colorado, Kansas, London, Tokyo and Sydney, with additional delivery infrastructure in Singapore, Korea, Italy, Spain and Germany. 

Fault-tolerant systems are strategically positioned worldwide to provide fail-over and disaster recovery capabilities.  PGI’s global network of servers can move traffic seamlessly from one center to another in order to deliver traffic in the most expeditious fashion.  PGI’s current SIP-based Conferencing applications provide for real-time fail-over from one center to another by instantly rerouting packets to a different IP address.

The Company has deployed more than 142,000 conferencing and delivery ports.  The amount of bandwidth consumed on a global basis by the platform is significant – major facilities have numerous OC-48 circuits that provide both TDM capacity and data capacity for IP traffic at major meet-me points for carriers. Over 60% of PGI’s voice terminating traffic today is handed-off to carriers in VoIP via SIP and converted to TDM for termination into the PSTN network at the edge. Today, nearly 50 million conferencing minutes a month traverse PGiCOS media server platform in pure SIP. 

PGiCOS platform architecture and scale enable high throughput, with the ability to process and deliver greater than 20,000 communications a minute.  In total, PGiCOS processes and delivers 25-30 million communications every business day and greater than six billion communications annually.

The Company’s data delivery platforms successfully completed the American Institute of Certified Public Accountants' Statement on Auditing Standards No.70 (SAS 70) Type II audit. This audit of controls related to the processing of automated data management and delivery solutions, and related general computer controls, in its data processing locations in the U.S. (New Jersey), U.K. (York), Japan (Tokyo) and Korea (Seoul).  PGI also conforms to ITIL best practices procedures.

The scalability of PGI's platform provides the foundation of a powerful Communications Operating System for enterprise customers, technology partners and system integrators to deliver their mission-critical daily communications.

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