PremiereConnect API
The communications industry is in the midst of a fundamental shift, as providers move from closed TDM networks to open IP networks. Along with this technology shift, the industry is witnessing a migration from legacy applications based on proprietary hardware and software to new, more powerful applications based on off-the-shelf components, open-source software and industry standards. Together, these trends are enabling the development of more robust applications, eliminating historical competitive barriers, and giving customers more purchasing power, as purchasing decisions are no longer driven solely by service access and delivery coverage.
The same dynamics which have fostered the move to “software as a service” for IT applications are now impacting the market for communications applications, resulting in greater application value, faster speed-to-service and lower cost to implementation.
While the ability to provide applications across the broadest range of communications technologies sets PGI apart from its competitors today, a contributor to its long-term competitive advantage includes its extensible product architecture and its open, Web services-based application platform. Using Web services, businesses can integrate their existing enterprise applications directly into PGiCOS’s highly-available, global communications platform.
Access to the PGiCOS platform is provided via a comprehensive software development kit (SDK) called PremiereConnect. This SDK and related support programs enable PGI’s technology partners, systems integrators and enterprise IT departments to integrate PGiCOS into their unique products and applications. PremiereConnect offers a set of open APIs based on XML, SOAP, HTTPS, and other common Web technologies.
Through PremiereConnect, developers have unified programmatic access to the technologies and services residing on the platforms of PGiCOS, including all delivery modalities as well as the commerce-critical systems required to provision users, administer services and bill customers. PremiereConnect enables numerous communication capabilities, including inbound and outbound document imaging/management, email messaging, mobile messaging (SMS, MMS, WAP Push), and voice call management.
PremiereConnect offers a number of benefits, including:
Accelerated Application Development: By using industry standards, well-defined interfaces and familiar development tools, software developers can rapidly take an application idea from concept to prototype to production. Developers can quickly replace labor-intensive manual processes with automated routines and combine multi-channel technologies into innovative and powerful solutions.
Composite Applications: The open nature of PGI's platform enables its customers and technology partners to create custom, next generation applications by combining multiple PGI applications together - resulting in mashups that address specific customer needs, no matter how specialized.
Increased Channel Revenues: In a competitive environment where greater application value is paramount, PGiCOS users benefit from an ecosystem of PGI technology partners and systems integrators who can fashion new solutions based on their expertise, their technology and the power of PGI’s platform. This third party development increases the breadth of PGiCOS solutions, offering new features, functionality and capabilities that benefit all users.
Custom Application Stability and Longevity: With the advent of PremiereConnect, customer-specific solutions can be delivered without requiring special, “one-off” platform instances using separate code bases. This allows PGI’s enterprise customers to leverage the most current application version possible while preserving their custom integration with minimal cost.
Technology Evolution: By freeing PGI’s R&D resources to focus on delivering new applications and enhanced technologies, rather than on keeping multiple application platforms current, PremiereConnect helps give PGiCOS users access to new technologies as they become available, while using their existing access methods.
Targeted Applications: An ecosystem of technology partners and systems integrators paves the way for custom applications serving specific markets, such as crisis management solutions, or horizontal applications like SAP® or Oracle® business system integration. This enables best-of-breed application development by groups best suited to address those markets.
The PremiereConnect interface to PGiCOS enables enterprises to develop custom applications that save time, money and improve service. It also empowers best-of-breed application developers to integrate communication technologies into their solutions to increase their functionality and competitiveness.
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