PGI Business Applications
At the core of the Premiere Global Communications Operating System is PGI's on-demand communication technologies platform that is the foundation for its suite of advanced business communication applications. PremiereConnect enables access to communication technologies that reside on the platform via an open standards-based interface that supports development of packaged, third-party and custom applications. This approach allows PGI to provide a full suite of proprietary, industry-specific applications, while also enabling partners and customers to create custom solutions that integrate capabilities of PGiCOS along with their existing IT systems and business processes.
Premiere Global delivers industry-specific applications within six solution sets: Conferencing, Desktop Fax, Document Delivery, Accounts Receivable Management, Notifications & Reminders, and eMarketing.
Conferencing Solutions include a full-suite of traditional and VoIP-based audio conferencing and Web conferencing services for all forms of group meetings, from large events, such as investor relations calls and training sessions, to smaller meetings, such as sales planning calls and project team meetings. Conferencing services include automated reservationless conferencing, global reservationless conferencing with approximately 75 local access points, operator-assisted event conferencing, and Web conferencing. In addition, the Company offers a mobile application, ConferenceAnywhere, which enables users to easily conduct conference calls from their mobile devices with the full power of PGI's conferencing bridge in the palm of their hand. ConferenceAnywhere can be used without the need to remember dial-in numbers or passcodes. PGiCOS supports nearly three billion conferencing minutes annually.
Examples of PGiCOS industry-specific applications are listed below:
Manufacturing:
- Sales meetings;
- Web seminars;
- Focus groups;
- Product rollouts and training;
- Public relations calls; and
- Employee training
Transportation:
- Travel promotions;
- Benefits rollout;
- Town hall meetings;
- Investor relations calls;
- Executive team meetings;
- Business continuity; and
- Disaster recovery
Development:
- Project planning sessions with web-based white boarding;
- Team meetings;
- Marketing rollouts;
- Product management strategy sessions;
- Seamless integration of dispersed development teams;
- Online continuing education;
- Budget meetings; and
- Product support
The Desktop Fax Solutions include an easy-to-use, automated electronic fax application, Fax2Mail, which enables subscribers to send and receive faxes using their computer and existing email account instead of a traditional fax machine. To send a fax, PGiCOS converts email attachments into fax documents and delivers them to the recipient’s fax machine. To receive a fax, the sender faxes the document to a user’s personal fax number where it is converted into an email attachment and delivered to their email inbox. The application is managed through an easy-to-use Web interface. Additionally, PGI’s PremiereAnywhere application enables mobile users to send documents and email attachments from their mobile device to any fax machine in the world to be printed. In 2006, PGiCOS converted more than 50 million documents on behalf of its customers.
Examples of PGiCOS industry-specific Desktop Fax applications are listed below:
Financial services:
- Mortgage application processing;
- Rate lock confirmations and authorizations;
- Price quotes;
- Insurance claims processing; and
- Accident reports receipt and delivery
Healthcare:
- Insurance claims;
- Confidential documents;
- Patient records; and
- Medical test results
Document Delivery Solutions automate paper-intensive business processes through the conversion of paper documents into electronic files, which can be forwarded, accessed and archived remotely through any existing email account or a Web interface. Documents can be sent as an encrypted email, an electronic fax, or made available on a secure Web interface for online presentment. To ensure document security, sensitive data can be delivered securely through PGI’s proprietary technology. Online administration tools enable control of user registration, account profiles, and service settings and options, such as cover sheet/email design, billing and delivery reports. In 2006, PGiCOS delivered more than 400,000 documents as electronic files within this solution set.
Examples of PGiCOS industry-specific Document Delivery applications are listed below:
Financial Services:
- Research report distribution;
- Cash management settlements;
- Sweep accounts;
- Rate sheets delivery;
- Securities and investment statements; and
- Stock trade confirmations
Technology:
- Inventory reports;
- Purchase orders;
- Pricing quotes;
- Order processing receipts; and
- Engineering change notices
Accounts Receivable Management Solutions
The Accounts Receivable Management Solutions enable businesses to contact their past-due accounts and collect payments in a fast, automated and cost-effective manner, without the need for live agents. These solutions offer customizable features, including automated payment, recipient authentication, personalized messages with text-to-speech, hot key transfer to a live operator for assistance, call throttling and transfer pacing to match available call center resources, and customizable reporting.
Examples of PGiCOS industry-specific Accounts Receivable Management applications are listed below:
Utilities:
- Service disruption or cancellation alerts;
- Agent or call center productivity;
- Payment verification; and
- Payment due reminders
Healthcare:
- Payment processing;
- Automated collections;
- Dunning notifications; and
- Late payment notifications
Notifications & Reminders Solutions
The Notifications & Reminders Solutions enable clear and compelling communications between businesses and their constituents via automated speech, email, fax and SMS. Customers can select the best delivery method based on message content, urgency, required recipient action, and recipient preferences. PGI's multi-channel platform provides the global scale required for the most demanding applications. This suite of on-demand applications provides customizable features, including recipient authentication, personalized messages with text-to-speech, hot key transfer for interactive messaging, data collection, and real-time, online summary reports.
Examples of PGiCOS industry-specific Notifications & Reminders applications are listed below:
Retail:
- Account balance notifications;
- Back order notifications;
- Inventory and out-of-stock notifications;
- Voice or email coupons;
- Shipping confirmations; and
- Rebate notifications
Travel and hospitality:
- Flight delay notifications;
- Travels alerts;
- Itinerary change notifications;
- Pricing alerts; and
- Reservation and schedule confirmations
The eMarketing Solutions leverage event and customer data in real time to create highly relevant, personalized email marketing campaigns that result in increased response rates and improved customer relationships. With an open standards platform, PGI's full suite of email campaign management tools and intuitive user interface empower enterprise customers to unlock the value of their customer data by translating it into actionable email marketing campaigns. The Company's eMarketing solutions enable enterprises to deliver dynamic content that is tailored to the individual customer with trigger-based emails at every stage of the customer lifecycle. PGI led email marketing vendors in its category for market suitability in a 2006 JupiterResearch report.
Examples of PGiCOS industry-specific eMarketing applications are listed below:
Retail
- Behavioral marketing;
- Customer loyalty programs;
- Customer re-activation;
- Lead-conversion automation;
- Lead generation; and
- Lifecycle relationship programs
Technology
- Market research;
- New product introductions;
- Product upsell programs;
- Shopping cart management; and
- Subscription management
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